It is important to us that customers know they can purchase Tuscany Villages products with complete confidence. We recognise that occasionally you will wish to return items, therefore, we are are happy to provide a 30-day returns guarantee on all items purchased from our store.
To make returning your product as convenient as possible, we have designed our returns procedure to be quick and easy:Notification To initiate the returns process, you need to email firstname.lastname@example.org quoting your order number and stipulating the reason for the return. Returning products As soon as we receive your notification, we will provide you with detailed instructions on how to return your order. We require your Tuscany Villages product to be returned in good condition, in the full original packaging. Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days. Please note: unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged. Faulty products If you believe there is a fault with your product you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead. Customers should note that slight colour variations that can occur in relation to how the images and frames are displayed online as minor distinctions will not warrant the finished product to be classed as faulty. Exchanging products We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction. Products supplied in error If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential. Unwanted Art on Demand products Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.